Privacy Policy

When you place an order with us, you provide us with your personal data such as name, address, and personal identification number. By doing so, you agree that we store and use your personal data to fulfill our commitments to you as a customer. We also document certain communication we have with you, to provide you with the best service and to follow up on your matters. Below you will find more information about what data we store, etc. If you have any questions regarding the information below, you are welcome to contact us.

ORDERS IN OUR WEBSHOP

How do we use your personal data?
If you shop in our webshop, we need to use your personal data to be able to deliver your orders, handle payments, potential returns, customer service matters, benefits and offers, invoicing and accounting, delivery notifications, changes to your order, complaints and warranties, and to be able to fulfill the company’s legal obligations according to legal requirements. We do not sell to anyone under 18 in the webshop, so the personal data is also used to ensure that you are old enough to make purchases from us.

The personal data we store that you as a customer have provided:

  • Name
  • Address
  • Mobile number
  • Email address
  • Order comment (you as a customer have the option to write an order comment yourself, and it remains on your order)
  • Payment method
  • Order information – when the order was placed, partially delivered/delivered, if anything was missing, or if you as a customer contacted us and wanted to make adjustments, for example regarding size, color, etc.

Who has access to your personal data?
We only allow the companies that are necessary to complete your order to have access to your personal data. This includes, for example, shipping companies that need your address and notification options for your packages, or companies that handle your payment via card, invoice, etc.

How long is your data stored?
We store information about your orders and customer information as long as you are a customer with us or until you request that we delete the information about you. However, we can only do this if you have no active orders, complaint matters, or other ongoing matters with us.

Legal basis
To be able to complete your orders, it is necessary for us to store your personal data.

Register extract
You always have the right to request a register extract to see what data is stored about you. If we have incorrect, incomplete, or misleading data registered, it is our obligation to correct it.

SUBSCRIBER TO OUR NEWSLETTER

How do we use your personal data?
To be able to send out newsletters with information about what is happening in the webshop and our stores, offers, events, and new products, we need to store your personal data. This happens either in our customer register if you as a customer have chosen to sign up for the newsletter directly on the website, or it is added manually to our newsletter list with our provider if you have emailed us your interest in the newsletter.

The personal data we store is:

  • First name
  • Last name
  • Email address

Who has access to your personal data?
We only allow the companies that help us reach you, our customers, via newsletter to have access to your data. This is currently done via our email service provider.

Approve/decline newsletter
You have the right to unsubscribe from our newsletters at any time. There is always a link at the bottom of every email where you can click to unsubscribe. You can also contact us directly, and we will ensure that you no longer receive newsletters from us.

How long is your data stored?
We store your data until you notify us that you no longer wish to receive any mailings from us.

Register extract
You always have the right to request a register extract to see what data is stored about you. If we have incorrect, incomplete, or misleading data registered, it is our obligation to correct it.

RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA

Fina Kläder is the data controller for the processing of your personal data.

Use of cookie files
This website uses “cookies” to help you get a personally tailored internet experience. A cookie is a text file that a web server places on your hard drive. Cookie files cannot be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a web server in the domain that issued the cookie file to you. One of the main purposes of cookie files is to tell the web server that you have returned to a specific web page, so that you can get a personally tailored experience when you visit the web page again. You can choose whether to accept a cookie or not. Most web browsers accept cookie files automatically, but you can usually change your settings to not accept cookie files if you prefer. If you turn off the cookie function, it is possible that you may not be able to fully utilize the interactive features on this website or the other websites you visit.

Anti-SPAM policy
We expressly distance ourselves from everything related to spam. We do not participate in sending spam, and we do not send emails from third parties or concerning goods or services that are not directly related to our business. As a customer of ours, you may receive emails regarding your order, payment, or other communication you have initiated, as well as information, newsletters, or offers related to our customer relationship.

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