Returns Policy
At Fina Kläder, your satisfaction is our top priority. We understand that sometimes an item may not be quite right for you, whether it’s the size, the fit, or simply a change of mind. That’s why we have created a straightforward and fair returns policy to make the process as easy and stress-free as possible. Please read this policy carefully to understand your rights and our procedures for returning items purchased on finaklader.com.
1. Your Right of Withdrawal
As a consumer shopping online, you have a legal right to withdraw from your purchase without giving any reason. This “cooling-off period” expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If you have ordered multiple items in a single order but they are delivered separately, the 14-day period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item.
To exercise the right of withdrawal, you must inform us of your decision to cancel the contract by a clear statement (e.g., a letter sent by post or an email) within the 14-day period. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Conditions for Returns
To be eligible for a return, items must meet the following conditions:
- Unworn and Unused: Items must not have been worn, washed, or used in any way. They should be in the same condition as when you received them.
- Original Tags Attached: All original tags must be securely attached to the items. We cannot accept returns for items with missing, detached, or damaged tags.
- Original Packaging: Items such as shoes must be returned in their original, undamaged box. The shoe box should be placed inside another shipping box to prevent damage during transit.
- Hygiene Reasons: For hygiene reasons, we cannot accept returns of certain items unless they are faulty. These items include swimwear, underwear, cosmetics, candy, and jewelry. Please take extra care when trying on these items, as returns will not be accepted if the hygiene seal is broken or if the item shows any signs of wear.
We cannot accept returns if items show any signs of wear, such as perfume, makeup, or deodorant stains. Please be careful when trying on items at home. We reserve the right to refuse returns that do not meet these requirements, or to issue a penalty deduction from the refund amount if the value of the item has been diminished as a result of unnecessary handling by you (beyond what is necessary to establish the nature, characteristics, and functioning of the goods).
3. How to Make a Return
If you wish to return an item, please follow these steps:
- Initiate Your Return: Log into your account on finaklader.com or contact our customer service team through the options available on our website. Provide your order number and details of the items you wish to return.
- Receive Instructions: Our team will provide you with the necessary instructions for your return, including the correct address to send your package to.
- Prepare Your Package: Securely pack the items you are returning in their original packaging, with all tags attached. Include a note inside the package with your name, order number, and a list of the returned items to help us process your return quickly.
- Ship Your Return: You are responsible for arranging and covering the cost of the return shipment. We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for items lost or damaged during transit back to us. The risk of loss or damage remains with you until we receive the package at our returns address.
- Confirmation: Once your return has been delivered to us and processed, you will receive a confirmation email from our team.
4. Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the conditions outlined in this policy.
- Approval: If your return is approved, we will process the refund to the original payment method you used for the purchase. This will include the full amount paid for the returned item(s). Please note that the original shipping cost is generally non-refundable, unless the return is due to a faulty item or our error.
- Timing: We aim to process all refunds within 14 days of receiving your returned items. However, the time it takes for the funds to appear in your account will depend on your bank or payment provider. Refunds to credit or debit cards may take several business days to process, while “Pay Later” services like Klarna will update your invoice accordingly.
- Deductions: As mentioned above, we may make a deduction from the reimbursement for any diminished value of the goods resulting from unnecessary handling by you.
5. Exchanges
If you would like to exchange an item for a different size or color, we recommend following our returns procedure for a refund and then placing a new order on our website for the desired item. This is the fastest and most efficient way to ensure you get the item you want, as it immediately reserves the new item for you and avoids any potential delays if the original item sells out while we process your exchange.
If you have a specific exchange request and would prefer to handle it directly, please contact our customer service team, and we will do our best to assist you subject to product availability.
6. Faulty or Incorrect Items
We take great care in selecting and packaging our products, but on rare occasions, an item may arrive faulty or incorrect. If you believe you have received a faulty item, or if we have sent you the wrong item by mistake, please contact our customer service team immediately.
Please provide your order number, a clear description of the fault or error, and photographs showing the issue. This will help us assess the situation quickly. If your complaint is approved in accordance with applicable consumer protection legislation, we will offer you a repair, replacement, or refund as appropriate, and we will cover the reasonable costs of returning the faulty or incorrect item to us.
Our policy is to handle all complaints as quickly as possible and within the timeframe stipulated by law.
7. Contact Us
If you have any questions about this Returns Policy or need assistance with a return, please do not hesitate to contact us through the customer service options available on our website. Our team is here to help and ensure your experience with Fina Kläder is a positive one.
We value your trust in us and are committed to providing you with beautiful fashion and excellent service.
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